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Thank you for taking the time to bring this to our attention. The hotel main building is good and the service is far better than the apartments. It features a lush garden with a large swimming pool and free WiFi in public areas. Swissotel Al Murooj Dubai, Dubai: See 5,240 traveller reviews, 2,497 candid photos, and great deals for Swissotel Al Murooj Dubai, ranked #151 of 753 hotels in Dubai and rated 4.5 of 5 at … Since then we’ve had - very smelly bathrooms - water not draining in bath tubs - smelly dirty water leaking out of kitchen drain - no hairdryer in room - toilet flushes not working - very very poor customer service To be honest, i wouldn’t even give this place 1 star. Swissotel Al Murooj offers a vibrant place for any business or social event that can successfully host business events, conferences, meetings, weddings and other celebrations. A stay at Swissotel Al Murooj Dubai also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. The unique urban-style feel and ambience at Swissotel Al Murooj Dubai cleverly combines hotel and apartment-style accommodation, arranged around a central leisure complex. Dubai … Swissotel Al Murooj Dubai: Great Location - See 5,225 traveler reviews, 2,321 candid photos, and great deals for Swissotel Al Murooj Dubai at Tripadvisor. One of our top picks in Dubai. With a stay at Swissôtel Al Murooj Dubai, you'll be centrally located in Dubai, a 7-minute walk from Dubai Mall and 13 minutes by foot from Burj Khalifa. While we are glad to read that you appreciate our location and service of our colleagues in particular to Eisa, Geeta and Mustafa, we regret that there seemed to be a shortfall in regards to our housekeeping service. Roda Al Murooj is a 5-star venue located in the middle of Dubai. Dubai Mall is minutes away. Anthony, Abla, Mostafa, Jordan, Salim and Damon were all thrilled with your compliments and happy to know that they were able to make your stay a memorable one. more. Especially the Manager Anthony. See 5,239 traveller reviews, 2,490 candid photos, and great deals for Swissotel Al Murooj Dubai, ranked #142 of 725 hotels in Dubai … WiFi and parking are … Dubai Mall is minutes away. For assistance with your inquiries, see more information at the bottom of the page about how to Contact Us. Directly opposite The Dubai Mall, one of the largest shopping malls in the world, the iconic Burj Khalifa and within a few minutes’ drive to Dubai International Financial Centre, Jumeirah Beach and World Trade Centre … The location is amazing but the quality of service is poor especially the housekeeping. You have Javascript disabled. Box 117546, Dubai, United Arab Emirates Telephone : +971 4 321 1111 almurooj@swissotel.com It was difficult with 2 children however we enjoyed our stay here. Certain parts of our site won’t work well without it. Thank you and we are all looking forward to welcoming you back at Swissotel Al Murooj Dubai. Please see our partners for more details. COVID-19: Easy cancellation and Hotel re-openings. Now £64 on Tripadvisor: Swissotel Al Murooj Dubai, Dubai. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Swissotel Al Murooj Dubai, Dubai: See 5,236 traveller reviews, 2,497 user photos and best deals for Swissotel Al Murooj Dubai, ranked #149 of 753 Dubai hotels, rated 4.5 of 5 at Tripadvisor. See 5,242 traveller reviews, 2,497 candid photos, and great deals for Swissotel Al Murooj Dubai, ranked #152 of 754 hotels in Dubai … We stayed at multiple hotels in our 4 month trip in Dubai but this hotel ia definitely worth value. Enjoy unparalleled dining options and spacious meeting rooms, including an elegant ballroom for social and business events. 8.2. Five-star Swissôtel Al Murooj Dubai is situated across from Dubai Mall and the famous Burj Khalifa. Special thank you to Damien head of catering who always smiles and listens to any comments and always caters to guests needs Well done to all staff, really made the stay in these hard times a pleasant one I would, Dear Ms. Azirop, It is indeed very heart-warming to receive positive comments such as yours. Step into a world of ease, luxury and Swiss hospitality at Swissotel Al Murooj located in the city’s favoured destinations for business or leisure. Kindly contact us directly at almurooj@swissotel.com to ensure we can deliver a better experience next time. Now £53 on Tripadvisor: Swissotel Al Murooj Dubai, Dubai. Swissotel Al Murooj Dubai, Dubai: See 5,234 traveller reviews, 2,488 photos, and cheap rates for Swissotel Al Murooj Dubai, ranked #143 of 722 hotels in Dubai and rated 4.5 of 5 at Tripadvisor. Al Mustaqbal Steet, Dubai, United Arab Emirates. As health and wellbeing go hand in hand, we invite you to discover something truly Swiss: Vitality. Payments made by partners impact the order of prices displayed. We have a great team at the hotel and constantly strive to ensure that our guests have the best possible experience and I am so pleased to read that you did. In most hotels you don’t deal with the managers however he personally made sure we were ok and made our long stay pleasant. Swissotel Al Murooj Dubai: Great Location - See 5,242 traveller reviews, 2,330 candid photos, and great deals for Swissotel Al Murooj Dubai at Tripadvisor. WiFi and parking are … Swissotel Al Murooj Dubai, Dubai: 5,235 Hotel Reviews, 2,488 traveller photos, and great deals for Swissotel Al Murooj Dubai, ranked #143 of 722 hotels in Dubai and rated 4.5 of 5 at Tripadvisor Best regards, Ian Rydin Cluster General Manager, We stayed in the apartment side of this hotel for almost 3 months as we were waiting for Australia to re open their borders. Box 117546, Dubai, United Arab Emirates. This 5-star hotel is 5.4 mi (8.6 km) from BurJuman Mall and 6.1 mi (9.9 km) from Dubai … For those who wish to drive their own cars, Swissotel Al Murooj Dubai … From AU$100 per night on Tripadvisor: Swissotel Al Murooj Dubai, Dubai. We have a great team at the hotel and constantly strive to ensure that our guests have the best possible experience and I am so pleased to read that you did. Please accept our apologies for expectations not met. Kind regards, Ian Rydin Cluster General Manager, Amazing hotel, excellent service from the duty manager Anthony, pool staff Abla & Mostafa and housekeeping and catering, I want to thank all the staff for a very relaxing and enjoyable stay, Anthony ( duty manager ) was ever so helpful and always listens to guests and finds a resolution, thank you Anthony The pool staff ever so attentive especially Abla and Mostafa in fact all of the pool staff very attentive amd always alert ensuring everyone is safe The housekeeping very attentive thanks to Jordan and Saleem very attentive amd listen to what the guests wants and make it happen Also a thanks to all catering staff the breakfast is amazing with a huge variety that caters to all tastes. Discover an exquisite luxury experience in the heart of Downtown Dubai, Swissotel Al Murooj is a five star hotel offering unique resort style hospitality in one of the city's favoured destinations for business or leisure. Luxury-minded guests enjoy the breakfast. Rest assured that your comments will be shared with our Director of Housekeeping and Training Manager for immediate remedy to avoid reoccurrence. The 251 contemporary rooms and suites reflect an elegant & modern style. Mainly because of the service. ex. Swissotel Al Murooj Dubai, Dubai: See 5,242 traveller reviews, 2,497 user photos and best deals for Swissotel Al Murooj Dubai, ranked #152 of 754 Dubai hotels, rated 4.5 of 5 at Tripadvisor. The apartments building is old and no maintenance or repair for the damages. With thanks once again, and we look forward to the opportunity of welcoming you back to Swissotel Al Murooj Dubai in the very near future. Response from Swissotel Al Murooj Dubai , Marketing at Swissotel Al Murooj Dubai. Swissotel Al Murooj, Dubai Discover tranquil moments paired with our Swiss passion for hospitality at Swissotel Al Murooj Dubai, a Resort-style hotel cleverly … Email address to subscribe to our newsletter and offers, Please enter valid email address. Room types may vary. The front desk staff (Eisa) is friendly and helpful. Now $85 (Was $̶1̶9̶1̶) on Tripadvisor: Swissotel Al Murooj Dubai, Dubai. Dear Ms. Moumena, Thank you for your comments and opinion about your recent stay with us at Swissotel Al Murooj Dubai. Swissotel Al Murooj Dubai, Dubai: See 5,235 traveller reviews, 2,496 user photos and best deals for Swissotel Al Murooj Dubai, ranked #146 of 748 Dubai hotels, rated 4.5 of 5 at Tripadvisor. View deals for Swissôtel Al Murooj Dubai, including fully refundable rates with free cancellation. All linens sanitized in high-temperature wash, Face masks required for guests in public areas, Face masks required for staff in public areas, Hand sanitizer available to guests & staff, Paid stay-at-home policy for staff with symptoms, Lovely hotel, amazing service from ALL departments including desk manager Anthony and a special thanks to All concierge, Lovely hotel Amazing location Extremely well managed Special thanks to duty manager Anthony and ALL staff especially concierge who are always helpful, welcoming and making sure all guests are safe amd wearing masks Qasim from concierge was very helpful in transporting from one part of hotel to the other via the golf cart Indeed all concierge amd golf cart drivers are very helpful and cheerful always smiling amd welcoming Well done for having such lovely staff all are attentive and always smiling Special thanks to Qasim who helped me as well, Dear Ms. Shna, Thank you for taking the time to post your review following your recent visit to Swissotel Al Murooj Dubai on TripAdvisor. This is the version of our website addressed to speakers of English in United Kingdom. See 5,242 traveler reviews, 2,497 candid photos, and great deals for Swissotel Al Murooj Dubai, ranked #152 of 754 hotels in Dubai … The Lifeguard (Mustafa) was cooperative and cares about the guest safety and satisfaction. We wasted a whole day waiting for engineers to sort issues out in our room, only to move rooms and have the same issue. The manager Antony, was extremely poor at communicating an apology instead told me they will, Dear Ms. Alia, We are sad to hear that your stay did not match your expectations. View deals for Swissôtel Al Murooj Dubai, including fully refundable rates with free cancellation. During check in, their card machine was not working so we did not receive any room keys until later-Such shambles. Based on 7762 reviews. Five-star Swissôtel Al Murooj Dubai is located across from Dubai Mall and the famous Burj Khalifa. Located There are more places to choose from in the Dubai area. We are truly delighted to note that you thoroughly enjoyed your visit to the hotel. With all the short notices and little issues we came across he helped us and made us feel special at all times. The best trip is the one we haven't taken yet... Find it on Accor ALL App on Apple store and Google Play: Swissôtel is part of Accor © Copyright  Let’s share a warm smile and a genuine welcome. Kind regards, Ian Rydin Cluster General Manager, Where do i start, this place has been the ultimate nightmare. It was our home away from home. Now £65 on Tripadvisor: Swissotel Al Murooj Dubai, Dubai. Swissotel Al Murooj Dubai. As we uphold sustainability standards wherever we go, it’s included free of charge with every stay.  Site Map. Swissotel Al Murooj offers a vibrant place for any business or social event that can successfully host business events, conferences, meetings, weddings and other celebrations.Al Yasat Ballroom features its own private entrance a bright, spacious pre-function areas and a VIP majilis that can host between 100 and 500 guests for day or evening events.Each of the 7 elegant meeting and event spaces features state-of-the-art audio visual technology, our expert events team are specialists in delivering precision and flexibility.Capacity ChartFor inquiries and booking, please contact our Catering & Events team on events.almurooj@swissotel.com, Al Mustaqbal St., opposite The Dubai Mall, Downtown | P.O. Since we’ve checked in there has been problem after problem. Al Saada Street Opposite Dubai Mall, Dubai 117546 United Arab Emirates. Swissotel Al Murooj Dubai, Dubai: See 5,225 traveller reviews, 2,488 user photos and best deals for Swissotel Al Murooj Dubai, ranked #142 of 727 Dubai hotels, rated 4.5 of 5 at Tripadvisor. Best regards, Ian Rydin Cluster General Manager. It features a lush garden with a large swimming pool and … Al Mustaqbal St., opposite The Dubai Mall, Downtown | P.O. Members’ rate available: Save up to 10% at participating hotels with our loyalty programme. Al Murooj Rotana Dubai. Claim your listing for free to respond to reviews, update your profile and much more. Looking forward to welcoming you back to experience our hotel at its best. The cooker (Geeta) was amazing and provided extra miles of support. Anthony was thrilled with your compliments and happy to know that he was able to make your stay a memorable one. This was all because of how friendly and supportive the staff were. Your recognition of Anthony and Qasim is highly appreciated. Own or manage this property? Poor management, slow/non existent customer service. - (johndoe@swissotels.com), this email address to subscribe to our newsletter and offers, Swissôtel Resort Phuket Patong Beach, Thailand, Swissôtel Suites Phuket Kamala Beach, Thailand. See 5,237 traveller reviews, 2,497 photos, and cheap rates for Swissotel Al Murooj Dubai, ranked #150 of 753 hotels in Dubai … Thank you and we are all looking forward to welcoming you back at Swissotel Al Murooj Dubai. Directly opposite The Dubai Mall, one of the largest shopping malls in the world, the iconic Burj Khalifa and within a few minutes’ drive to Dubai International Financial Centre, Jumeirah Beach and World Trade Centre with its many exhibition halls. See 5,242 traveller reviews, 2,497 candid photos, and great deals for Swissotel Al Murooj Dubai, ranked #152 of 754 hotels in Dubai … The property was opened in 2005 and remodelled in 2010 offering guests 247 rooms. Al Mustaqbal St., opposite The Dubai Mall, Downtown | P.O. Online Reservation ... set 50 metres away.The prime location makes it easy to travel as Burj Khalifa / Dubai … It is always with pride that I personally share with my colleagues such kind praise for their efforts to exceed guests expectations and provide a truly personalized service on all occasions. We will definitely, Dear Mr. Wahid, It is indeed very heart-warming to receive positive comments such as yours. The best of Swiss values are in each of us. 2021 Swissotel Al Murooj Dubai: Beautiful Hotel in the best location - See 5,239 traveler reviews, 2,330 candid photos, and great deals for Swissotel Al Murooj Dubai at Tripadvisor. Box 117546, Dubai, United Arab Emirates Telephone : +971 4 321 1111 almurooj@swissotel.com He tried his level best to solve my issue. The exclusive hotel features a luggage … Thank you so much for recommending our colleagues for their friendliness, helpfulness and attentiveness throughout all departments which made your stay a perfect one. Directly opposite The Dubai Mall, one of the largest shopping malls in the world, the iconic Burj Khalifa and within a few minutes’ drive to Dubai International Financial Centre, Jumeirah Beach and World Trade Centre … Luxury-minded guests enjoy the breakfast. His professionalism and friendly nature was taken well by us and my children. Sincerely, Ian Rydin Cluster General Manager, Tripadvisor Plus Subscription Terms & Conditions, Hotels near The Spa at Address Dubai Mall, Hotels near Feet First Reflexology & Massage Centre, Hotels near Burj Khalifa/Dubai Mall Station, Dubai World Central - Al Maktoum International Airport Hotels, Hotels near American University in the Emirates, Hotels near Hamdan Bin Mohammed e-University, Hotels near The Emirates Academy Of Hospitality Management, Hotels near University of Wollongong - Dubai Campus. We would like the opportunity to investigate your feedback further. 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